Talk to us

The pill did not appear, a rewrite mangled your text, the panel got stuck. Four things make this fixable in one reply instead of five: the site you were writing on, your browser and version, what you expected, and what happened.

If the extension is showing an error, the toolbar popup has the account and connection state we will ask about.

The most useful report we get. Tell us which rule fired and roughly what it caught, without the message itself. A paraphrase is enough: "it flagged a link as mismatched, but the text was our own domain."

A secret, a wrong recipient, an obvious piece of slop that Presend waved past. Say which check should have caught it and roughly what the pattern looked like. Redact anything sensitive; the shape is what we need, not the value.

Upgrades, cancellations, receipts, seats for a team, or a daily limit that does not look right. Include the email address you sign in with.

You can cancel Pro yourself from the dashboard at any time, and it runs until the end of the period you have paid for.

If you have found a vulnerability, write to us before writing about it anywhere else, and we will reply within two working days. Tell us what you found and how to reproduce it.

We will not pursue anyone acting in good faith who reports a flaw and gives us reasonable time to fix it. Privacy requests, including deleting your data, go to the same address.

Press, partnerships, a rule you wish existed, or a use case we have not thought of. Presend is early, and what people tell us they nearly sent is what shapes the next checks.